Terms of service

What if I forgot to use my discount code?
Unfortunately, our software does not allow us to adjust prices to finalized purchases. Please note that only one promo is applied per order. Codes will not combine with BOGO offers. Once your order has been confirmed, it’s not possible for you, or us, to change it. Please ensure all your information is inputted and correct before submitting your order, including your discount code.

Why did I not receive a confirmation email?
You should receive an email confirming your order shortly after you have placed it. If you do not receive that email, please check your spam folder and see if you can locate it. Otherwise, you may have input your email address incorrectly. You will need to contact us with the corrected e-mail. This is important because if you have not received the order confirmation email, you also will not receive the email with your shipment notification and tracking information. 

Alternatively you may have entered your cell phone number at checkout instead of an email address. In this case, all correspondence pertaining to your order will arrive via SMS message.

I just placed an order. Can I change the size or design? Can I add a t-shirt to my order?
We cannot edit an order once it has been placed. You will need to go through the exchange process, or place a new order.

 
Will you ever reprint a limited edition item?
Our limited edition items are a one time only, limited item. They are only available for purchase during the promotion period.

The website won’t let me check out. I keep getting an error page. What do I do?
We recommend waiting and trying again later. If the problem persists, try signing up with a PayPal account and checking out that way. You may also try changing your browser or ordering from a mobile device. These solutions have worked for others with similar check out issues. Should the problem persist, please email us.

If you have any further questions not addressed here, please email: orders@rockworldmerch.com